Thursday, March 12, 2009 13:47
The Transition from Technician to Shop Owner: American Dream or Nightmare?
By George Witt. I call it the “bonehead cycle” of the Independent Repair Shop. Workers in the average Independent Auto Repair Shop are sick of being treated like dirt, working in poorly lit and ill-equipped conditions on junk cars that “just need to be fixed so they can get by.” The boss constantly complains that the workers are making more than he is and they ain’t making much. Continue…
Thursday, January 8, 2009 13:11
By Charlie Fewell. Face it; you have no control over the state of the economy or the potential loss of revenue and profits that may occur when times are tough. You do in fact have total control over your behaviors during any economic slowdown. Many companies pull back and reduce overall spending in an attempt to preserve the bottom line. Continue…
Friday, November 14, 2008 14:56
By Bill Haas. Remember the days when you could open the doors of your shop in the morning and customers would drop off the keys to broken cars all day long? It wasn’t that long ago, but a lot has changed in a short time. Vehicles are built better, last longer and require less maintenance, and more businesses are offering automotive solutions to vehicle owners. Specifically, automobile manufacturers and dealerships are attempting to be a significant influence on when and where vehicle owners have service performed. Continue…
Wednesday, November 12, 2008 13:27
By George Witt. We all know that look. We get it from customers from time to time. A guy drives up, parks out front and asks, “I’ve got a tail light out, can you put one in for me real quick?” You say, “Sure”. After it’s put in, you tell the guy, “All fixed and we checked all the other lights, too. Everything’s good. That’ll be $13.00”
The guy gives you the “Deer In the Headlights look” (DIH) and says, Continue…
